Taking Care of Business Since 2003
Our Mission
A lack of quality technological support too often stunts business growth. The constantly evolving tech world is quite intimidating. Infrastructure support can be put on the back burner as a company grows. We are here to make consistent and accountable IT support an advantage, enabling you to propel your business forward confidently.
To work as an extension of your team to inspire growth in your business through quality service and expertise.
Our Vision
We observed a critical lack of IT support throughout the small and medium-sized business community. Quality IT infrastructure support is paramount in every industry and every business size. Unfortunately, that expertise has been almost exclusive to enterprise-level customers. We are here to bring that level of support to you along with the tools to ensure your success.
To bring quality IT support once reserved for enterprise-level consumers to the small and media sized business community.
Just because you’re small doesn’t mean your business needs are unimportant. Some of the largest companies in the world started in someone’s garage. At Transcend Networks, we believe in treating customers as partners because we have a shared interest in your success. We are not your regular vendor. In fact, most of our clients view Transcend as an extension of their IT team. They look to us for support, guidance, and planning. Regardless of your business size, Transcend Networks has the experience and solutions to help you deploy the right IT solutions to best meet your needs.
Testimonials
Management Team
John Penrod, CISSP
Principal / CTO
With more than 25 years of IT experience, John Penrod is widely recognized as a technology expert. John’s work with IT systems ranges from anti-submarine surveillance and cryptology during his service in the United States Navy during the Gulf War to becoming the first Chief Information Security Officer with The Weather Channel. His experience ranges from hardware implementation and network design to call center operations and process automation.
John realized the SMB marketplace was underserved and in need of dedicated quality IT services. As a result, he co-founded Transcend Networks with the goal of helping businesses stay competitive. Since the founding of Transcend Networks in 2003, John has been actively involved in every solution with every client. He believes in being a champion for the little guy. Your business deserves the same support the big corporations get. John prides himself on finding solutions that work for your company.
Craig Ibold
Principal / COO
First and foremost, Craig Ibold is a customer solution-oriented technology specialist. With more than 20 years of experience in IT operations for enterprise and SMB, Craig serves as a trusted advisor to Transcend Networks’ clients, identifying opportunities to increase quality of service and reduce costs. Craig’s approach is to consider what a client’s needs are and then explain their best options in plain language. This strategy has become a cornerstone of Transcend Networks. Talk with the client and not over their heads.
Craig’s customer-focused approach lends well to IT consulting and Transcend’s support of the SMB market. Whether it’s network security, tech upgrades, infrastructure, deployments, or another issue, Craig brings solid solutions and reassurance to any situation.
Craig Fouts
Vice President of Client Solutions
Craig Fouts joined Transcend Networks in 2024 and we are very happy to have him on the team. Craig leads the initial IT services and solutions design for new clients at Transcend Networks. He brings with him more than two decades of sales and marketing experience in the technology sector. Transcend Networks clients have already benefited from Craig’s entrepreneurial spirit, insight, and his belief that sometimes you have to think outside the box to find the right solution.
Craig enjoys helping small to medium-size businesses find ways to utilize IT to change and improve their businesses. He has a background rooted in the support of department of defense contractors and commercial clients, leading teams in business development, business operations, MSP, total talent strategies, and workforce leadership.
Jim Wolleat
Systems Administrator
Jim holds a bachelor’s degree from the University of Georgia. He has more than 15 years of experience working in information technology. Jim enjoys providing skilled IT support to clients as Transcend’s systems administrator. His focus is on managing quality business process services, application services, and infrastructure services to ensure seamless processes.
Justin Dunlap
IT Support Engineer
Justin joined Transcend Networks Inc. in 2016. Having served in communications and support roles during his time in the United States Air Force, Justin brings pride and efficiency to our team. His primary technical skills pivot around systems administration, software / hardware management, and customer support. Justin’s passion for introducing productive technology to our community benefits our customers daily. He provides them with not only a successful working environment but abundant approaches to connecting and sharing information. We rely on Justin because he is a problem-solver and a team player.
Justin enjoys interacting with and offering technical assistance to our clients. Regardless of the time, Transcend Networks ensures live, personal support—and Justin is one of our dedicated team members available to help you whenever you need it.